1. Ordering Information

    • We do not have a minimum order requirement.

    • All orders are to be placed via our website, or via email for bulk purchases.

    • No verbal orders or telephone orders will be accepted to avoid miscommunication and disclosure of personal information.

    • Price includes the GST.

    • Once an order is confirmed and paid for, order cancellation requests due to change of mind or an incorrectly placed order, will be treated as a Change of Mind Return - please refer to our 'Returns' policy for all information.

    • Products sold are not for human ingestion or consumption or to be used for any health related claims. They are for external use only and not for any other intended purpose.

2. Payments

    • All orders must be paid for and cleared by accounts before shipment/delivery.

    • Payments can me made via Credit Card (VISA & Mastercard) and Paypal.

    • We do not accept cheque payments


    • 3. Freight and Delivery

    • Price does not include freight.

    • Freight will be calculated and charged prior to your order being finalised. Freight is calculated on size, weight and Dangerous Good (DG) classification of your order.

    • We will ship goods using Eternally Natural nominated service provider for Australian customers. We do not use any customer provided courier services.

    • All orders should be checked and any discrepancy or error must be lodged within three (3) days of receipt of goods. Refer to our 'Returns' Policy for more information.

    • Returned orders due to incorrect addresses provided will incur a re-delivery charge to re-ship the order.

    • For all Freight and Delivery information and options, please refer to our Shipping FAQ page.


Refunds and Returns


  • Please refer to our 'Returns' Policy


  • Liability

  • If products are not stored correctly, this could alter the stability and nature of the products. Also, if used with other ingredients, this could also cause product stability issues. Eternally Natural shall not be held liable for this.


  • All product images contained in our website are for illustrative purposes only and actual items may vary in appearance depending on the actual packaging used to pack the goods.

  • Package contents and/or packaging used are at our discretion and may vary from time to time.

  • Errors such as misprints or omissions are excepted. We reserve the right to make changes and corrections anytime in prices, products and specifications without notice. If we have made an error in pricing, we will notify you of the correct price.

  • We will not accept any liability for any loss or damage or error which may be incurred by any person acting in reliance upon this information. Information is for education purpose only and individuals must exercise their independent judgement in determining if the product is suitable for their particular purpose or usage.

  • Liability is limited to the value of the goods and does not include any losses including consequential losses.

  • Compliance and all laws and regulations and intellectual property right and/or trademark applying to the products are the responsibility of the user and any third party related to the user.

Terms & Conditions and Privacy Policy Amendments

  • We may amend our policy from time to time or as required by law and this will be updated on our website. Refer to our website for updated details.

How to Contact Us

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